If the product you purchased is in the category of Drinking Bowl, Food Bowl, Products that provide direct food contact and you have used the product, unfortunately it cannot be covered by the warranty. Such products cannot be returned or resold if they are used in accordance with the consumer rights laws of all countries due to hygiene reasons. Therefore, it is useful to check the product before using after purchasing our products such as water bottles. In cases such as defective, faulty or manufacturer's error, you can return the products that you have not used after purchasing and contact with food within 30 days unconditionally, you can request an exchange or a full refund.
Except for products such as swimsuits, bikinis and bras, clothing products such as bags, lunch boxes, pencil cases, pens, boots, underwear and basic stationery products such as shoes, sandals, glasses, sunglasses and erasers are under full warranty. Our full warranty coverage starts from the delivery date of the product you purchased and includes the following.
** If the product you purchased arrives defective or faulty, (You must notify us within 14 days at the latest before using the product; unfortunately, if you use the product, you may lose this right).
** In all cases that may occur due to reasons not caused by you (except tearing, breaking, breaking, contact with water or liquid, burning, washing without washing instructions, use of products that come into contact with food), you have the right to exchange the product you purchased. This right is valid for 2 years in all countries. For example, if you bought a pencil case and the product was broken by you, it will not be covered by the warranty. However, if your pencil case breaks due to reasons such as spontaneous wear of the parts within the 2-year period of use, it will be covered by the warranty, but the final decision here will be made by the Dinossi International Stores Return Acceptance Department expert opinion.
** If the product has reached you without any defects but has been damaged due to use, we recommend that you first contact the Dinossi team. Usually, a free part replacement or a Dinossi customer representative can take the initiative and give your return approval even if it is out of warranty, considering the user's Dinossi continuity.
** For example, you bought a product and never used it, but the 14-day legal return period in your country has expired. In this case, you can contact the Dinossi team. We would like to inform you that we accept returns of products in unused packaging for up to 60 days.
Important: We would like to remind you that the Warranty Coverage is only valid for Dinossi BRAND products. Other branded products you purchase are not under warranty. These warranty conditions are valid for Dinossi's own manufactured products. Dinossi is valid for all products you see in each product title and product brand information.
All other branded products are out of warranty, and if our users order a different branded product, please remember that you can return or exchange all unused other branded products within 14 to 30 days in all countries, although the return and exchange rights vary by country. Moreover, you can do this service with free shipping.
