Counterfeit Product Reporting

 Is there a warranty & technical service for the Smiggle brand purchased from outside Dinossi?

 How Can I Identify a Fake Product? How Can I Report It?

"We advise against purchasing from places that sell DİNOSSİ or Dinossi logos without any or very little oversight, especially in online environments like marketplaces (Trednyol, Hepsiburada, N11, Amazon TR, and similar)."

Products sold here are not covered by the Dinossi Guarantee, we cannot verify the authenticity of these products.

Generally, a product purchased from outside Dinossi that is a Smiggle product (excluding Dinossi and Smiggle Stores worldwide) is either counterfeit or brought into your country through unauthorized illegal means, and may be from companies that do not have any commercial title or, even if they do have a commercial title, are brought in illegally without providing any warranty or technical service, and have no ties to our central companies Dinossi or GlobalsTrade.

In your purchases from such places, we unfortunately do not provide support for technical service or warranty services for products related to Dinossi or dinossi due to our policy against counterfeit products.

"Additionally, since these types of products are produced using materials that can be extremely harmful to our children's health, products such as water bottles, food containers, food-related items, bag groups, and ballpoint pens can cause serious harm if not produced correctly for children."

"By shopping in places like these, you also harm the country's economy."

"If you report any of our brands being sold illegally through social media or similar channels without authorization from Dinossi, and you can verify this sale, you will win a gift voucher worth 5,000 TL that you can use at Dinossi along with your report."

You can call our number 02167065136 for your reports or you can write via WHATSAPP by TAPPING HERE.

ALL YOUR REPORTS WILL BE KEPT COMPLETELY CONFIDENTIAL.

 Why Dinossi?

Dinossi is a global business serving over 110 million users in 79 countries. It has stores within Turkey and offers same-day delivery services.

In addition to these, Smiggle offers a guarantee of originality for all Smiggle branded products, as well as providing free technical service. The technical service is provided exclusively by Dinossi for the Smiggle brand.

 Are the things sold on social media real?

"Especially on social media platforms like Instagram, Facebook, and Tiktok, all products purchased from places that sell individually without paying taxes, such as those imported from England with delivery in 10-15 days or immediate delivery, are not covered by Dinossi's guarantee. Definitely do not shop from such places. As Dinossi, always choose the best price and warranty service for the Smiggle brand."