If the product you purchased is in the Drinking Bowl, Food Container, Products that come into direct food contact category and you have used the product, unfortunately it is not covered by warranty. For hygiene reasons, such products cannot be returned or resold if used in accordance with the consumer rights laws of all countries. For this reason, after purchasing our products such as water bottles, it is useful to check the product before using it. In cases such as defective, defective or manufacturer defects, you can unconditionally return food contact products that you do not use after purchasing them within 30 days and request an exchange or a full refund.
Except for products such as swimsuits, bikinis and bras, clothing products such as bags, lunch boxes, pencil cases, pens, boots, underwear and basic stationery products such as shoes, sandals, glasses, sunglasses and erasers are under full warranty. Our full warranty coverage starts from the delivery date of your purchase and includes the following.
** If the product you purchased is defective or faulty (You must report this within 14 days at the latest before using the product; unfortunately, you may lose this right if you use the product).

** You have the right to an exact replacement of the product you purchased in all cases that may occur due to reasons not caused by you (except tearing, rupture, breakage, water or liquid contact, burning, washing without washing instructions, use of products in contact with food). This right is valid for 2 years in all countries. For example, if you bought a pencil case and the product was broken by you, it is not covered by the warranty. However, if your pencil case breaks within 2 years of use due to reasons such as spontaneous wear of the parts, it will be covered by warranty, but the final decision here is given by Dinossi International Stores Return Acceptance Department expert opinion.

** If the product has arrived without any defects but is damaged due to use, we recommend that you first contact the Dinossi team. Usually, a free part replacement or a Dinossi customer representative can take the initiative and give your return approval, even if it is out of warranty, taking into account the user's Dinossi continuity.

** For example, you bought a product and never used it, but your 14-day legal return period in your country has expired. In this case, you can contact the Dinossi team. We would like you to know that we accept the return of products in unused packaging for up to 60 days.

Important: We would like to remind you that the Warranty Scope is only valid for Dinossi BRANDED products. Other branded products you purchase are not covered by warranty. These warranty conditions are valid for products manufactured by Dinossi itself. Dinossi is valid for all products you see in every product title and product brand information.

All other branded products are out of warranty, and if our users order a different branded product, the return and exchange rights vary by country. Please note that you can return or exchange all other unused branded products within 14 to 30 days in all countries. Moreover, you can do this service with free shipping.

You can exchange all products you purchase for 14 days. (In the new legal regulation, only if a product is delivered that is defective, defective or not in your order, your replacement cargo will be covered by the seller.) In case of changes such as size or color, the shipping fee you send to us will be covered by the consumer.

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